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Customer Service

At Dass customer service has always come first. Over the past 30 years we have been providing after sale service support to our customers on almost all products of any make. Having pioneered service in Pune by providing trouble shooting and service support to our customers and with trained manpower and a dedicated customer base we now bring to you Service Guru – a single point of coordination for all your service needs no matter which product and which make.

Using our age old principles of Integrity, Earnestness, Dependability, Eagerness to Learn and Teamwork we are the only organised retailer with our own service network – come experience it!

Why Service Guru?

  • 30 years of experience in the service industry and more than 100,000 customers.
  • A qualified and trained team of service engineers.
  • 8 convenient locations across Pune to walk in for service.
  • Any product any brand* - we cover the entire rage of home appliance, electronics and IT products of any brand giving us a distinct advantage over any other service provider.

What we offer?



  • The CLUB FIESTA Membership

    Become a Registered Member and experience convenience like never before.

    You will avail service support for all* appliances in your home, 6 preventive maintenance visits to keep your appliances going strong and long and an additional 10 breakdown visits should something go wrong. That’s not all; we will provide you a discount on spares too!

    Register for a membership.

    The Club Fiesta Membership T&C

  • Extra Smiles, Extended Warranty*

    Have you recently purchased anything from Dass? This is an exclusive service for Dass customers. For a few extra rupees you can extend the warranty on your product for upto 2 years.

Extra Smiles, Extended Warranty -

  • Expert Service, Genuine Parts
  • Replaced if not Repaired
  • No Hidden Charges

Extend your warranty

Extra Smiles, Extended Warranty T&C